24 / 7 Supervisor Support
Our highly trained operations supervisors provide 24-hour customer and security officer support, seven days per week. This service enables NW Protective to provide our officers and customers with the following:
- Immediate response to your needs
- 24-hour daily support for our front-line officers via our 24/7 dispatch center, and round-the-clock access to the account manager, field and site supervisors
- Full Communication via Regional Radio Network and cell phones
- Our online Client Service Center enabling you to log on from anywhere and review site instruction manuals, monitor training progress of officers, and many other customizable features
- NWPS InfoTRACKplus © enabling you to log on from anywhere to review officer shift logs, incident reports, and any follow-up reports
In addition, our Team® integrated software allows us to:
- Locate schedule gaps, identify & dispatch available officers
- Match security officer skills to your requirements using NWP-SkillSelect
- Facilitate customized client billing & reporting
