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Alarm calls receive our immediate attention - anytime... day or night.
When NW Protective receives a call indicating a tripped alarm, our 24/7 communication center dispatches one of our highly trained vehicle patrol officers to respond. Our response vehicles are set-up in Field Force Manager, which is a GPS software that tracks and monitors our vehicles on patrol. This enables us to dispatch the closest patrol unit and allows the officer in the vehicle to quickly navigate to the alarm site.
Our officer will inspect the business, home or building to identify the cause of the alarm. If a threat or break-in is detected, the officer will immediately notify law enforcement and stand-by until the issue is resolved. You will be immediately apprised of the chain of events.
Eliminate False Alarm Fees: Most alarm activations are verified by calling the premises to speak with a designated representative or contact person. If the dispatcher is unable to verify that the alarm is false, they adhere to emergency call-out procedures. When the appointed responder is the local police department and they respond to a false alarm, false alarm fees can be imposed. However, if NW Protective is the appointed responder, our officer would arrive to inspect the premises, they would contact authorities if they determine the alarm to be valid. Our officer would complete a full report on their findings whether false or valid.
Quicker Response Time: Alarm calls placed to law enforcement are filtered by priority at the time they are received. Sometimes this can increase the time that law enforcement takes to respond. However, NW Protective gives immediate attention to these calls, they are priority for us. Our response times are often better than law enforcement, without the risk of penalties or fines.
Northwest Protective provides fully screened, licensed and highly trained officers who are experienced in security alarm response. Please contact us about Security Alarm Response!
This website is for general information and not intended to be relied upon for answers to specific questions or for each customer's unique circumstance, nor to add, change, modify, delete or in any way affect any of the company's practices and procedures, service terms and conditions, employment terms and practices or any of the company's practices and policies, any of which may be altered from time to time at the absolute discretion of the companies and without changes to this website. Please contact NW Protective for full information on individual questions or accounts.